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Noticeboard

PRACTICE PHARMACIST

Kemi Daniels has been with us now for a few months and she works every Thursday. She is very skilled at medication reviews and can answer all types of questions on prescribing and prescriptions.

If the receptionists suggests you see Kemi for a medication review and lifestyle advice, then this is because the practice would like you to do so. She supports us in our prescribing and also helps with audit work and monitoring of prescribing trends.

Practice Pharmacists have now been utilised in many practices nationally over the last few years and are proving to be a very useful resource to practices. You are still free to see the GP for your medication review should you wish, just let the receptionist know.

GP CARE WAKEFIELD

Is an extended out of hours service owned by all Wakefield GP Practices to cover the entire population of the Wakefield district.

It operates from 6 – 10 pm Monday to Friday, and 9 – 3pm Saturday’s, Sunday’s and Bank Holiday’s.   Telephones will be automatically diverted during operating hours. Outside of these times please telephone 111 or ring back during normal surgery hours if your need is not urgent.

Following triage of your problem, if deemed appropriate the service will offer you a GP appointment at Trinity Medical Centre or Pontefract General Infirmary.

There needs to be shared consent in place for the service to be able to provide safe care therefore please ensure you give explicit record sharing consent when accepting an appointment with the service. Patients who prefer not to give shared consent cannot access this service.

The service is not available for routine matters such as repeat prescriptions

Dementia Friendly Status

The Practice has been recognised as a Dementia Friendly Practice and has submitted a Action Plan to the Dementia Action Alliance. Further information to help people with Dementia and their carers and to raise awareness of Dementia can be found by clicking on the Dementia Awareness tab below (bottom right)

CQC Inspection Rating

The practice was inspected by the Care Quality Commission in September 2015 and is delighted to announce that it has been rated as 'GOOD'. The full report is available by clicking on the CQC tab below.

Services for Young People

Newland Surgery has now been accredited as a Young Persons/Teenage Friendly Practice.

Please click on the 'Clinics and Services' tap at the top for further information.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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