Noticeboard

Flu and Covid Vaccinations

Please contact the surgery to check if you are eligible and current booking arrangement for vaccinations.

Try the NHS App

If you’re a patient at our practice, you can use the NHS App to access a range of NHS services on your smartphone or tablet.

It doesn’t replace existing services. You can still contact us in the usual ways.

But, once you have verified your identity in the app, you will have easy, 24/7 access to a growing range of health services and information. You can:

order repeat prescriptions
access NHS 111 online
find NHS services
view your health records
book appointments
and much more…

If you have any problems using the NHS App, you can select ‘help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.

GP Extended Hours Service

Greater access to medical support. Extra same day and routine appointments are available locally with GP Care Wakefield.

GP Care Wakefield is an extension of your GP practice and offers appointments with GPs, nurses and other healthcare professionals.

Available

Weekdays 5pm - 9.30pm

Saturdays 9am-5pm

Sundays and bank holidays 9am - 3pm

To get help, just call the GP surgery during these times and you will be diverted to the service.

Flu and Covid Injections

We have flu and Covid Injections clinics starting from October 2022. Please contact the practice to book into these clinics if you are eligible.

Common Illnesss & Injuries

For information about many common illnesses and injuries, symptoms and treatments, and advice about what to do, when to get help and which NHS service to use, visit the NHS website: nhs.uk.

Some pharmacies will be open on Monday. You can drop in for expert advice on many common illnesses such as headaches, sore throats and aches and pains, and there is no need to book an appointment.

Pharmacies can also give you help and information on which medicines you can buy over the counter to help manage your illness. To find a pharmacy, visit the NHS website: https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy

SMS Text Messages to your mobile phone

This practice will on occasion wish to use the above service to notify you of:

Reminders of appointments.
Changes to your booked appointment.
National issues such as Flu pandemics.
Practice being closed due to unforeseen circumstances.
Cancelled or altered clinics including GP, Nurse & Healthcare assistant.
Reminders of any reviews or vaccinations due.

If you do not wish to receive any text messages and want to opt out, please inform the practice.

PRACTICE PHARMACIST

Saman and Mobeen are our new PCN Pharamcists. They are both skilled at medication reviews and can answer all types of questions on prescribing and prescriptions.

If the receptionists suggests you see a Pharmacist for a medication review and lifestyle advice, then this is because the practice would like you to do so. She supports us in our prescribing and also helps with audit work and monitoring of prescribing trends.

Practice Pharmacists have now been utilised in many practices nationally over the last few years and are proving to be a very useful resource to practices. You are still free to see the GP for your medication review should you wish, just let the receptionist know.

Dementia Friendly Status

The Practice has been recognised as a Dementia Friendly Practice and has submitted a Action Plan to the Dementia Action Alliance. Further information to help people with Dementia and their carers and to raise awareness of Dementia can be found by clicking on the Dementia Awareness tab below (bottom right)

Services for Young People

Newland Surgery has now been accredited as a Young Persons/Teenage Friendly Practice.

Please click on the 'Clinics and Services' tap at the top for further information.

Practice Policies

Confidentiality & Medical Records

Locked blue folder The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service form We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.